Last updated: 4 June, 2024
Canopy Vista Los Sueños S.A (“us”, “we”, or “our”) operates the THE PREMIER ADVENTURE PARK OF COSTA RICA website (the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://vistalossuenosadventurepark.com
Information Collection And Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:
Name
Email address
Telephone number
Log Data
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
By visiting our park, you must follow park’s policies and restrictions.
RESTRICTIONS
– Children under 4 years old will not able to do the Zipline, ATV, Buggy Horseback Riding,Canyoning, MTB, Tarzan Swing activities.
– Pregnant women will not be able to do the activities.
– The weight limit for Zipline, Horseback Riding and Canyoning activities is 115 kg or 250 lbs.
– People under the influence of alcohol or drugs will not be able to take the tour.
– It is not recommended that people with physical disabilities such as: Vision or hearing problems or illnesses such as: Diabetes, hyperventilation, pressure or heart problems, or people with recent surgery take the tours.
– The minimum age to drive the vehicles in the ATV Tour is 18 years old, children from 4 years to 8 years old must go in a Buggy and children from 9 years to 17 years old must go in a Double ATV.
– The minimum age to do the Canyoning Tour is 11 years old.
– 4 hours ATV Tour: Clients must bring a driver’s license.
– All safety implements must be used at all times of the tour according to the activity, such as helmets, harness, glove…
CANCELLATION AND REFUND POLICY
1. Cancellations must be notified through the following channels: Email: [email protected] / [email protected] WhatsApp: (506) 8342-3683
2. Cancellations made 24 hours before the tour time will not be penalized and a 95% refund will be made. If the cancellation is made after 24 hours of the tour date, there will be no refund.
3. For groups larger than 10 people, a 48 hours cancellation policy applies
4. If the client does not show up for the tour, it will be taken as a NO SHOW and the advance amount will not be refunded
5. There will be no cancellation due to bad weather, so the tour will take place even in rainy and/or cloudy weather. Except in the event of an electrical storm or torrential rain, the tour may be cancelled or suspended
6. There will be NO REFUNDS if any portion of the tour gets canceled by rain or any other situation out of our control
7. Once the waiver is signed at Check-in, there will be no refund of money
8. Once the tour has started there will be no refund of money
9. In case you do not follow the instructions of the guides´ and for contempt I put your integrity, of the other participants or of the guides at risk and you will be removed from the tour and no refund applies.
RULES & REGULATIONS YOU MUST FOLLOW DURING THE ATV TOUR
- You must follow the guide´s instructions at all times, and must use your safety helmet on the tour.
- Always keep in the line behind the guide, it is not permitted to pass the guide at any time.
- Do not try to do tricks with the vehicle such as: JUMPS, WHEELIES OR SLIDES.
- Always keep a safe distance between you and the vehicle in front, if you crash, hit another vehicle or flip over, you have to pay for any damages.
- When stopping, make sure to use both brakes (front and rear.)
- Do not put your feet on the fenders, you could break them.
- We remind you that once you have started the tour and taken the practice course, you are fully responsable for the vehicle and you will be charged for any damages that may occur to it. If you do not feel comfortable driving the vehicle after the test track, we recommend not to take unnecessary risks.
Contact Us
If you have any questions about this Website’s Terms and conditions, Privacy Policy or Park Restrictions, please contact us.
Our official channels are: [email protected], [email protected] WhatsApp: (506) 8342-3683
